Returns

Customer satisfaction is always a top priority, and we handle each specific case to the very best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods you have 14 days since your order date to ask for a full refund or an exchange.

To return or exchange items, contact us at sales@torsa.co.uk specifying if it is a return or an exchange and we will instruct you accordingly.

For UK orders, we now offer free returns on all orders. Please contact us with your order number and we will provide a return label via email.

Unfortunately, for EU and International orders we cannot refund any taxes, duties, or in this case, shipping costs. We are working to make International returns more seamless, so please keep referring back to our Returns Policy page for updates on this situation. For International customers, we recommend returning the goods using a trackable service to ensure it gets delivered safely.